Hot Tech: Top 5 Tools!

Along with spring showers, springtime in 2022 brought with it several new product releases to explore. Check out five of our favorite top tech tools with new and improved features. What would you add to this list? Share with us on Twitter @MSPSuccess

Compliance Manager GRC:

Compliance Manager GRC allows MSPs to build profitable services around the assessment, management, and documentation of compliance with all IT requirements — from government and industry standards to insurance policies — at the same time. This product includes several new features that allow for vendor risk management, IT policy attestation, and security awareness training and tracking, ensuring organizations are always audit-ready. Learn more at


Mobile-first RMM Pulseway released a number of features recently, making it worth taking a second look at — including Client Portal, an automated self-service support solution that enables end-users to initiate interactive workflows for faster remediation of their issues. The launch of support for Siri shortcuts has made Pulseway the first voice-controlled RMM, allowing IT professionals to patch, restart, and control computers and servers using just their voice. Learn more at  

ION Series:

Backup provider Unitrends’ new series of desktop backup appliances provide enterprise-level protection in a tiny form factor that fits any small client site or office. The ION and ION+ provide best-in-breed data protection, including features like automated disaster recovery (DR) testing, immutable storage, and AI-based ransomware detection. Learn more at

BullPhish ID:

ID Agent recently spun off its BullPhish ID security awareness training solution as a stand-alone product, providing MSPs with new automated reporting capabilities and more flexibility (as MSPs previously needed to buy BullPhish ID as part of ID Agent’s Dark Web ID solution). From customizable phishing emails to seamless campaign management, BullPhish ID enables MSPs to educate and empower their clients’ employees — making them the best defense against cybercrime. Learn more at

Table of Contents In IT Glue:

IT Glue’s new Table of Contents (ToC) feature release might be small, but it’s mighty. ToC links to the titled sections of your document by attaching anchors to the specified sections. Information that used to take a long time to scroll through can now be easily available to your technicians, lowering their resolution time and boosting productivity.  

“This feature is greatly appreciated and is super clean! Love the way it highlights as you scroll and the ability to hide it so it doesn’t take up screen real-estate.” –Curtis Alcock, IT Service Desk Technician, The IT of Things

Learn more at

MSP Success Magazine is a print and digital publication dedicated to helping the CEOs and owners of managed IT services businesses build strong, profitable, growth-oriented businesses. Written and published by Robin Robins, founder of Technology Marketing Toolkit, this magazine is uniquely focused on the topics of marketing, client-acquisition, sales, profitability, leadership and personal development.



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