Category: Business

MSP Partner Playbook With Tonya Gentry: Channel Chief Michelle Ragusa-McBain On The “Reimagined” SonicWall

Tonya Gentry of Big Red Media/MSP Success had a recent conversation with Michelle Ragusa-McBain, who joined SonicWall in May 2023 as vice president, North America channel chief along with a handful of new executive leadership. With more than 18 years of partner experience, Michelle has successfully led, developed, managed, and grown channel ecosystems at Cisco, Office Depot | CompuCom, and JS Group. In this Partner Playbook, Ragusa-McBain discusses some of the new MSP partner benefits and why she wants every relationship to start with trust and reciprocity.
Listen in on why he wants all partners to re-onboard with ScalePad to capitalize on new capabilities designed to elevate an MSP’s status with their customers, and get a quick peek at what to expect at ScalePad’s upcoming virtual event on June 20, when Chris Day, founder and chief product officer will reveal the upcoming roadmap.

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Partner Playbook With Tonya Gentry: Eric Torres Wants MSPs To Get Reacquainted With ScalePad

Eric Torres joined ScalePad as vice president of channel in 2022, after seven years of leading channel development at Datto. In a recent conversation with Tonya Gentry of Big Red Media/MSP Success, he talked about his mission to reintroduce MSP partners to ScalePad, which rebranded from Warranty Master in 2020 and has recently been on a rapid growth path with five acquisitions in 2023 that broadened ScalePad’s offerings with business intelligence; governance, risk, and compliance; business continuity; vCIO reporting and risk assessments; and quote-to-cash and contract management.

Listen in on why he wants all partners to re-onboard with ScalePad to capitalize on new capabilities designed to elevate an MSP’s status with their customers, and get a quick peek at what to expect at ScalePad’s upcoming virtual event on June 20, when Chris Day, founder and chief product officer will reveal the upcoming roadmap.

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Partner Playbook With Tonya Gentry: CyberQP’s Cynthia Schreiner Wants Partners To Get Engaged

Tonya Gentry of Big Red Media/MSP Success recently caught up with Cynthia Schreiner, senior director of community and events for CyberQP. Founded in 2018 by Jim Jessup and Mateo Barraza as Quickpass, the company initially offered a self-service password reset product for MSPs. Today CyberQP has evolved to provide a variety of privileged access management solutions, most recently rolling out QGuard Pro in April, which includes Passwordless MFA for Technicians, a solution designed to exponentially increase technician efficiency. That came on the heels of QVerify, a new standalone end user identity verification solution CyberQP introduced in March.

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Partner Playbook With Tonya Gentry: Rob Rae Teases What’s Coming At Pax8 Beyond 24

In this episode of Partner Playbook, Tonya Gentry of Big Red Media/MSP Success sits down with well-known channel executive Rob Rae, who joined distributor Pax8 in February 2023 as corporate vice president of community and ecosystems. Rae, previously SVP of business development at Datto, hosted the distributor’s inaugural partner conference, Pax8 Beyond, just a few short months after coming onboard. At the conference, Pax8 it revealed its vision for cloud marketplace for MSP partners, vendors, and customers, designed to provide a fully integrated configure-price-quote (CPQ) experience across cloud, hardware, and services.

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Partner Playbook With Tonya Gentry: Syncro’s Tim Lasonde Aims To Take Challenges Off The MSP’s Plate

In this episode of Partner Playbook, Tonya Gentry of Big Red Media/MSP Success catches up with Tim Lasonde, newly appointed channel chief at Syncro. Lasonde, who came on board in March, brings more than two decades of MSP industry expertise to Syncro, where he will be spearheading strategic development initiatives as well as fostering channel partner relationships. He chats with Tonya about how Syncro, which provides all-in-one PSA, RMM, and remote support software solution, is on a mission to give MSPs a “tool belt” with everything they need to service their clients.

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