Weekly News Roundup: Around The Channel

It may have been a four-day work week but companies around the channel jammed five days’ worth of news and moves into it. MSP Success has you covered on the latest from Kaseya, Keeper, LastPass, Ooma, and more. Plus, there’s some new cybersecurity research you may want to use as talking points with customers.


Kaseya And ConnectWise Both Name New CFOs In May

Kaseya has added to its leadership team with the appointment of Ryan Courson to chief operating officer and chief financial officer. He replaces former CFO Kathy Wagner, who is now chief strategy officer.

Prior to Kaseya, Courson served in C-level roles at Cornerstone on Demand, EagleView Technologies, and Atlas Corp. Additionally, he has spent time as a technology and software investor at Alpha Wave Global, Teton Capital and Berkshire Hathaway.

Earlier this month, ConnectWise named Rik Thorbecke as its new CFO. Previously, Thorbecke has served as CFO, COO, and Advisory Board Member for various companies. His broad global experience includes working in the software, SaaS, Internet, cloud, telecommunications, and electronic manufacturing sectors. He is highly skilled in strategic finance, mergers and acquisitions, IPO readiness, business planning, investor relations, and enterprise software.


Keeper Unveils Revamped Browser Extension 

Keeper Security, a provider of zero-trust and zero-knowledge cybersecurity software protecting passwords, passkeys, privileged access, secrets, and remote connections, rolled out an upgraded User Interface (UI) for its browser extension, available now across all supported browsers. The UI features a modernized design and simplified process of finding and creating records.

For example, records now appear directly on the extension homepage, allowing for quick access. Enhanced Search Functionality includes new sorting options and filters by type. The UI also includes one-click record creation and improved account visibility with a dropdown feature that let users with multiple accounts seamlessly navigate between them.

LastPass Launches LastPass Compliance Center

LastPass, a password and identity management provider, launched the LastPass Compliance Center. Powered by Drata, a security and compliance automation platform, the LastPass Compliance Center will provide customers and partners with a continuously updated view of important system statuses, compliance updates, and document downloads.

Drata enables thousands of organizations to streamline over 25 compliance frameworks through continuous, automated control monitoring and evidence collection. With the Drata platform integration, the LastPass Compliance Center can proactively display status indicators for key LastPass security systems, including app security, data security, network security, organization security, and product security. It will be able to display reports, policies, certifications, and sub-processors and provide direct and seamless access to the latest security certifications and compliance documentation, including those requiring a nondisclosure agreement.

The LastPass Compliance Center is accessible now.

Ooma Office Adds New Collaboration Features

Ooma, a VoIP/business communications platform for businesses and consumers, has added new features to Ooma Office, including auto dialer and scheduled SMS text messages. In addition, the Contact Us Widget allows users to add a pop-up widget to their websites inviting visitors to submit their name, mobile phone number, and a text message. Once the form is submitted, employees with access to the text messaging inbox can immediately view and respond to the submissions from their desktop or mobile app.

Finally, call park and shared whiteboard are now available for the Ooma Office mobile app in addition to the desktop.

All features announced are available now in Ooma Office Pro Plus. The Contact Us Widget, Scheduled Messages, and Call Park on the desktop and mobile apps are also available in Ooma Office Pro.

By The Numbers

More Evidence That Identity-Related Cyber Incidents Are On The Rise

New research from the Identity Defined Security Alliance (IDSA), a nonprofit that provides vendor-neutral resources to help organizations reduce the risk of a breach by combining identity and security strategies, found that 90% of organizations experienced an identity-related incident in the last year.

In addition, IDSA’s 2024 Trends in Identity Security report found that 84% of identity stakeholders said incidents directly impacted their business, up from 68% in 2023. The most significant impact, seeing a measurable rise this year, was distracting from core business (52%), followed by the cost of recovering from the breach (47%, an increase from 33% last year), and negative impact on the company’s reputation (increasing from 25% to 45%).

This research is in line with this month’s CyberArk 2024 Identity Security Threat Landscape Report, which found that 93% of organizations had two or more identity-related breaches in the past year.

Also of note in the IDSA report:

  • 22% of businesses see managing and securing digital identities as the number one priority of their security program, up from 17% in 2023.
  • 89% of organizations are concerned with employees using corporate credentials for social media.
  • 91% of organizations invoked their incident response plans, double of that 2023.

Email Security Is Not Being Prioritized Despite Onslaught of Attacks

Email is the leading entry point for cyberattacks, according to new research from email security specialist Libraesva, with 9 in 10 (88%) survey respondents reporting their organization had experienced a successful attack in the last quarter. Yet half of the respondents (51%) said that their organization’s budgets for email security for last year stayed the same or decreased. 

Lack of skilled staffing is an issue too. Sixty-three percent of respondents said email security resources are understaffed in their organization. In addition, 62% said they lack email security resources with the right skills and over half (55%) agreed that they faced challenges in finding the talent to deal with evolving email threats. Almost two-thirds (64%) recognize that this gap is leaving them more vulnerable to threats.

And where are the top email threats coming from? Malware and spam (33%), ransomware (26%), data leaks (26%), malicious URLs and dangerous attachments (26%), and phishing, spear phishing, and whaling (25%).


NUSO Partners with McCarthy Capital

NUSO, a VoIP and business communications and collaboration platform, announced partnership with McCarthy Capital. The recapitalization, signed and announced in April, has officially closed. Members of NUSO’s senior management are investing alongside McCarthy Capital while BMO continues as the company’s debt provider. McCarthy Capital, a private equity firm, specializes in supporting management teams, who retain operating control and meaningful ownership, in growing their business.

“This strategic investment will not only help to expand our market reach but also position us for further innovation to serve our customers and partners,” said Matt Siemens, NUSO CEO, in a press statement. “Our team is thrilled to continue this next chapter of the NUSO story alongside McCarthy Capital.”

Colleen Frye is executive editor of MSP Success. A veteran of the B2B publishing industry, she has been covering the channel for the last 17 years.



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