Free Playbook For Handling Inbound Phone Calls

How To Avoid Burning Good Prospects

One of the resources we give clients at our 2-Day Rapid Implementation Workshop ( is a starter playbook on how to handle an inbound phone call. Because you’re a reader of “MSP Success,” I’m going to make this available to you for free for a limited time (until Jan. 30, 2020). Keep in mind the scripts provided should be customized to your specific situation and client. However, this will give you an excellent starter document for how to handle inbound prospects. I would not recommend changing the rules on “How to Avoid Burning a Client.” These are tried-and-true rules to ensure the maximum number of prospects become clients by delivering a five-star performance in handling their requests.