Does your MSP have negative online reviews? It might just be the perfect opportunity to interact with your customers, build trust, and show you value them. A flurry of questions can go
MSPs have a great understanding of the proactive benefits associated with outsourcing services to a professional for technology management. How does this work when outsourcing legal services? Essentially, outsourcing legal services to
After conducting over 1,200 secret-shopper calls to MSPs, here’s what I know: All of this is horribly unproductive, anti-sales, and anti-success. How you answer the phone and interact with a new prospect
Serial entrepreneur, investor, television personality, and Ferrari race car celebrity Robert Herjavec has lived the classic rags-to-riches story. Today, he is one of North America’s most recognizable business leaders. But if you
A long-term client recently said to me, “Robin, you never miss.” Quite the compliment. Of course, that’s not entirely true about everything I do, but I’m certainly not casual about my work.
The COVID-19 pandemic accelerated the adoption worldwide of a “technology first” mindset among small- to medium-size businesses (SMBs). It made distributed and remote working practices mainstream and forced brick-and-mortar stores to use
Recently, Apple announced new privacy changes that would allow users to opt-out of data collection on apps like Instagram and Facebook as well as email marketing changes that would prevent marketers from
By Max Pruger, GM, Compliance Manager At Kaseya And Kirsten Bay, CEO At Cysurance While no one can truly predict what 2022 holds, it is a guarantee that cybercrime will continue to
Once upon a time, I helped a good friend through a transaction to sell his closely held public company to a larger S&P 500 size public company. We involved the traditional group
The other day a marketing publication featured an article titled “What To Do If Your E-mail’s Been Hacked.” These “experts” said that if your day was “disrupted” when you discovered you had
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