Network and SaaS management vendor Auvik rolled out two new capabilities for its platform, designed to not only enhance efficiency and effectiveness for MSPs, but to give them the insights to serve as true business advisors to their customers, according to the company.
Network and SaaS Management Enhancements
Both Smart Alert Suppression for Auvik Network Management (ANM) and the enhanced client dashboard for Auvik SaaS Management (ASM) build on recent platform enhancements announced earlier in 2025, according to Steve Petryschuk, product strategy director and tech evangelistfor Auvik.
Smart Alert Suppression prioritizes mission-critical alerts, reducing noise and giving technicians more relevant network topology insights. “So rather than giving them an alert to say, ‘Hey, three devices are down on your network,’ we’re correlating those alerts to understand exactly what the root cause of that is based on this network topology,” Petryschuk explains. “MSPs just don’t have the time to be able to do that, nor necessarily the knowledge on their client’s networks to do that.”
With the new streamlined ASM dashboard, Petryschuk says Auvik is addressing another MSP pain point: managing their clients’ SaaS ecosystem and offering guidance around their security posture. “The whole concept of managing a SaaS ecosystem is still so new for so many MSPs,” he notes. While ASM previously discovered and documented and every SaaS application end clients are using, “MSPs were really having a difficult time understanding how to prioritize and which of those insights are most critical to share with their clients. And so what we’re doing with this new SaaS client dashboard is we’re helping to prioritize and surface all those insights so that an MSP’s vCIO or client management team can take these insights to their clients.”
Petryschuk says the dashboard insights make the SaaS management conversation “really easy for MSPs.”
Addressing Tool Sprawl
Asked why MSPs who already have an RMM need Auvik, Petryschuk says, “Today, RMMs end at what is installed and managed on that workstation. Where our SaaS management tool comes in is helping you discover everything that goes beyond that workstation.”
He adds, “I think if you fast forward three or four years, this is going to be a default expectation of every RMM to have that ability to see exactly what applications people are using, not just on the device, but in general.”
As for ANM, “where our network management product fits in is everything beyond the endpoint. So while the RMM does a great job at managing traditional Windows and Mac workstations, what about all the IoT devices and the network devices and the access points and the switches and the printers and all of these things that also exist on the network? All those nontraditional endpoints is what our network monitoring product is really about … to compliment the endpoint management that you’re doing today.”
Moreover, he says, by consolidating multiple functionalities in the platform, and integrating across solutions, Auvik is addressing tool sprawl. “As we continue to innovate across these different product portfolios, we’ll continue to see more and more cross product experiences.”
Looking Ahead
Not surprisingly, Petryschuk says AI is on the roadmap. “First is around understanding how we can apply AI solutions in the spaces that we exist. There’s a lot of organizations that are doing AI just to do AI. We have taken the stance of, we want to help enable our partners in a way that helps them improve their efficiency, reduce alert noise, set up clients quicker, manage SaaS in a more efficient way. And so we’ve introduced a lot of AI activities behind the scenes within our product. For example, with the SaaS management tool, our application categorization is driven by AI to help us automatically understand what types of applications are [in the ecosystem], and what risk that might introduce to the business.”
He says Auvik will continue to introduce AI capabilities into their customer-facing solutions.
In addition, expect Auvik to extend its automation features “to ultimately make our partners more efficient.”
Into 2026, he expects user experience to loom larger for MSPs and Auvik. “We’ll see a lot more MSPs looking at tools to help expand their visibility beyond just ’is it up and running?’ to ‘how is this user actually experiencing the network? How are they able to experience the applications that they need to get their job done?’”
RELATED: For a conversation with Auvik President Mark Ralls, see Partner Playbook: Auvik On MSPs’ SaaS Management Opportunity
