Kaseya unveiled its Partner First Pledge in April that outlines new business policies around contract terms and pricing that aim to “share both the success and risk our partners experience.”
The Pledge has five main pillars:
1. Competitive One-Year Contracts – While Kaseya has always offered one-year contracts, it has lowered the pricing significantly so MSP partners can benefit from solutions without a long-term commitment.
2. Month-to-Month Contracts For Datto BCDR – The reintroduction of the monthly contract applies to new BCDR subscriptions and renewals, helping to protect MSPs’ profitability as their clients’ BCDR needs change.
3. FLEXSpend For Everything – Launched last year to allow partners to reallocate spend within the Kaseya backup suite, FLEXSpend now allows partners to reallocate spend to other products in the IT Complete portfolio as their business needs change.
4. Catastrophic Client Loss Protection – If an MSP loses a customer that represents 20% or more of their business, Kaseya will adjust the MSP’s license count for licenses attributable to that account.
5. Price Lock Guarantee – Kaseya promises to cap any increase in current customers’ product pricing to a
maximum of 5%, plus any adjustments for inflation upon contract renewal.
Michael Goldstein, president of LAN Infotech, an MSP in Fort Lauderdale, Florida, likes that “it’s laid out in plain English with bullet points so we can understand what they’re talking about, and we think that’s a great step forward for a company the size of Kaseya.” He also appreciates the FLEXSpend for Everything feature. But the price lock guarantee is the differentiator, Goldstein says. “I think the price lock they put in is definitely a unique piece.”
