Kaseya, a global provider of AI-powered cybersecurity and IT management software, made two major announcements on the opening day of the Kaseya Connect 2025 conference in Las Vegas:
- Kaseya 365 Ops – The newest edition to the Kaseya 365 platform, Kaseya 365 Ops applies practical AI to help MSPs scale efficiently, improve operations, and offer customers top tier service delivery.
- Kaseya SIEM (Security Information and Event Management) – The new Kaseya SIEM provides a streamlined, unified response system for customers with SaaS Alerts and MDR protection. The SIEM correlates threat data from RocketCyber and SaaS Alerts, combining endpoint and cloud telemetry to deliver unified, faster, and more actionable threat detection.
A Look at Kaseya 365 Ops
“Kaseya 365 Ops brings together a single solution that provides all the tools that an MSP or IT team needs to operate efficiently—documentation, ticketing, billing, automation, vCIO, and quoting,” Kaseya’s Nadir Merchant, GM, IT Glue, tells MSP Success. MSPs can choose between the Autotask or BMS PSA in their subscription.
In addition to the tightly integrated tools, the Cooper Copilot AI and automation capabilities that exist in IT Glue, Autotask, and BMS are built into Kaseya 365 Ops. Merchant adds, “About 60% of Autotask customers don’t have access to Cooper Copilot because they’re on a tier of Autotask that’s not available to them. They’re going to get it as part of Ops. So that’s a big advantage.”
Kaseya is offering MSP partners an upgrade path to a 365 Ops subscription, similar to what they offered for Kaseya 365 Endpoint and Kaseya 365 User, Nadir says. The list price is $129 per user per month, with a promotional price of $119 available at Connect and for a limited time. “If you look at the price of the individual components of Kaseya 365 Ops, an MSP would need to spend around $300 per user per month in order to get all the same the same things,” Merchant says.
In addition, he says, “Everything that we announced as part of our Partner First Pledge last year is still in place, so they will have the price lock guarantee, which will cap the amount that we can increase their price when their contract is up.”
Along with upgrading existing partners, MSP Success asked Merchant what the expectations are for gaining net-new customers. “Today we have about 10,000 customers using our PSA solutions [Autotask and BMS],” he notes. “I don’t think it’s unreasonable for us to expect another 5,000 to 8,000 in the first year.”
“We put together a very compelling offering,” says Jim Lippie, former CEO of SaaS Alerts and newly appointed chief product officer at Kaseya. Lippie, who served as SVP and GM at Kaseya prior to taking the helm at SaaS Alerts, rejoined Kaseya with company’s acquisition of SaaS Alerts last year. “Nadir and his team worked extremely hard on this for a long time, and we feel really good about it, and I think the market will adopt it very strongly.”
Lippie also believes 365 Ops “will bring more attention to the power behind the integrations that people might not be aware of today … Once they take a look at 365 Ops, they’re going to realize the power they can unleash on their business.”
Kaseya SIEM: Creating a Single Managed Solution
The new Kaseya SIEM brings together the RocketCyber MDR and SaaS Alerts platforms, creating a single managed solution, says Lippie.
“This is very exciting for us, because we recognize that our customers are looking for one place to see all their security events, and we’re going to be able to deliver that,” he tells MSP Success.
“It’s a managed product where we’re going to help them configure Kaseya SIEM, optimize the platform for their business, and then ultimately alert the MSP when there are significant security issues they need to pay attention to for their customer,” Lippie says, And by leveraging SaaS Alerts, “then we’re creating automated responses on behalf of them.”
He continues, “Right now we’re collecting, between the two platforms, about 500 million security events a day.” The Kaseya SIEM uses machine learning “to leverage the responses in a respond module that will only be enhanced in later iterations.”
Kaseya is doing a limited launch of the SIEM for up to 500 MSP partners. “The requirement is that they’re on a combination of both 365 Endpoint and 365 User,” Lippie says. The SIEM will cost an additional $1 per user per month. General availability will be in Q3 of this year.
Additional Announcements at Kaseya Connect
In addition to Kaseya 365 Ops and the Kaseya SIEM, the company announced that all models of Datto’s backup hardware will be free-to-use for all Kaseya customers, with a limit of three devices per customer. This allows Kaseya backup customers to provide a consistent level of service while minimizing upfront costs.
Kaseya also announced that the return of a 2TB ALTO model to the Datto lineup is being offered at the same monthly cost as the current 1TB model and now includes encryption to bolster security.
MSP Early Users Weigh in on Kaseya 365 Ops
Kaseya previewed Kaseya 365 Ops to a small group of MSP partners, some of whom have already purchased the license. Here are some impressions:
“Moving to the Kaseya IT Operations platform has been a game changer for our small business,” says Aaron Appleby, CEO of Structured Technology Solutions, an MSP in Lake Dallas, Texas. “Not only is our team more efficient, we’re no longer leaving any revenue on the table—not even a few dollars. With invoicing under control and cash flow steady, we finally have the freedom to reinvest in our team and grow with confidence.”
Koby Dudley, director of managed services at BECA, an MSP in Duluth, Georgia, says switching to 365 Ops “flipped our workflow upside down—in the best way possible. A task that used to take 10 minutes now takes one. Multiply that by 10 times a day, across 15 technicians. That’s hours reclaimed every single day. That’s impact.”
Finally, Jeremy DeFrance COO, Syscom Business Technologies, an MSP in Sterling Heights, Michigan, says that with 365 Ops, “we have a system that not only enables us to deliver exceptional service but also enhances transparency. Our clients can see our efforts, comprehend their significance, and trust us more as a result.”
Gary Pica, founder of TruMethods, which Kaseya acquired, puts the Kaseya 365 franchise into perspective.
“User and Endpoint changed the unit economics of the industry. So it had an impact on profitability. But it also changed what [MSPs] could deploy. They could afford to deploy a full stack across every endpoint and every user. So that’s a massive change. What Ops is about is connecting everything now, so that the main goal can be accuracy, efficiency—getting the same results from an engineer who’s been with you three months as [the one] who’s been there three years.”
He adds, “But it’s not just what’s in this stack. It’s also how automations and AI can connect to Endpoint, User, and other [Kaseya] products … This is a big piece moving forward in the ability to make AI actually usable.”
