This week, Meta fired some employees for spending their food allowances on, well, not food. But what about your employees who are using AI in their jobs to save time—how are they spending those freed-up hours? A new study on the workforce of the future, which we cover in this week’s roundup, reveals how they’re using their time. We also have news from SentinelOne, LevelBlue, (keep an eye out for their new partner program coming next year), NUSO, ESET, and more. Plus, check out what new products you can find on the Pax8 Marketplace, and what MSPs are being acquired.
Products
SentinelOne Builds On Autonomous SOC Vision
SentinelOne unveiled a suite of AI and automation features built on its Singularity cybersecurity platform, moving toward the company’s vision of an autonomous security operations center (SOC).
Introduced at SentinelOne’s OneCon 2024 conference in Las Vegas this week, the innovations include:
- Singularity Hyperautomation – A new intelligent automation solution that enables no-code automation of security workflows.
- Singularity AI SIEM – A cloud-native, no-index SIEM that ingests and synthesizes all data from across the security ecosystem.
- Purple AI – Automates alert triage, hunting, and investigations.
- SentinelOne’s Ultraviolet Family of Security Models– Large language models (LLMs) and multimodal models designed for cybersecurity AI use cases.
“The future of threat detection and response must keep up with the speed and sophistication of adversaries and the realities facing today’s already overstretched SOC teams,” said Ric Smith, president of product, technology, and operations at SentinelOne, in a press statement. “Today we’re making the promise of the autonomous SOC a reality by unleashing the full power of AI and data, to give customers the speed, intelligence, and scale needed to fend off tomorrow’s threats.”
Also at OneCon, SentinelOne announced an extension of its strategic collaboration agreement with Amazon Web Services. Under the terms of the agreement, Amazon Bedrock will power SentinelOne’s Purple AI cybersecurity analyst. Additionally, the expanded SCA will increase investments in SentinelOne’s AI-powered Singularity Platform within the AWS Marketplace.
LevelBlue Targets MSPs/MSSPs With Four Security Services
LevelBlue, a provider of managed network security services, managed detection and response, strategic consulting, and threat intelligence, announced four security services that MSPs/MSSPs can add to their services portfolio. The services will be available in Q1 2025 as part of a new partner program.
The four new security services are:
- LevelBlue Managed Threat Detection and Response – Provides 24/7 proactive security monitoring, alarm validation, as well as incident investigation and response. The service includes integrated, continuous threat intelligence from LevelBlue Labs.
- LevelBlue Incident Response Retainer–Helps partners address cyberattacks for their customers by leveraging LevelBlue’s incident response and consulting resources.
- LevelBlue Managed Vulnerability Program – Combines the expertise of LevelBlue’s consulting team with vulnerability management solutions, including vulnerability scanning, configuration management, web application security scanning, threat hunting, and IT/OT.
- LevelBlue Managed Endpoint Security – Leverages machine learning, artificial intelligence, and 24/7 security monitoring to ensure endpoints are continuously protected against both emerging and well-known threats.
“We’re committed to the success of our partners, continuously enhancing our partner program to help them grow their business and protect their customers,” said Bob McCullen, chairman and CEO of LevelBlue, in a press statement. “Making managed security services available to MSSPs is one part of the LevelBlue Partner Program coming in Q1. All of our partners will benefit from the comprehensive program to simplify cybersecurity for their customers.”
ExtraHop Adds Capabilities to Counter Escalating Ransomware Threat
ExtraHop, a cloud-native network detection and response (NDR) provider, unveiled new network-based file analysis capabilities in ExtraHop RevealX to detect malware, combat ransomware, and help prevent data loss.
Benefits of the new capabilities, according to ExtraHop, include:
- Faster threat detection – Rapidly detect malicious files on the network with even greater accuracy. Generate identifiers to spot unauthorized changes or malicious files instantly, informed by CrowdStrike Falcon Adversary Intelligence built into the ExtraHop RevealX Platform.
- Optimized investigation and response –Accelerate investigation workflows with search and filter capabilities to quickly pinpoint root cause and respond effectively to potential threats.
- Improved SOC efficiency –Conduct file hashing, carving, and analysis directly within the ExtraHop RevealX platform, reducing manual workflows and the costs associated with managing multiple tools.
Partnerships & Integrations
ESET Integrates With SuperOps
Cybersecurity vendor ESET and unified RMM/PSA platform provider SuperOps have integrated their solutions. Now MSPs can manage and secure their endpoints directly within the SuperOps platform with ESET Endpoint Security, a core solution of the ESET PROTECT Platform.
“Our goal at SuperOps is to make the work of MSPs more efficient and intuitive. Integrating ESET with SuperOps provides MSPs with a streamlined, all-in-one solution for endpoint security management. This partnership will empower MSPs to offer enhanced protection to their clients while, at the same time, simplifying their workflows,” said Arvind Parthiban, co-founder and CEO of SuperOps, in a press statement.
MSPs can automate ESET’s next-gen security solution during asset onboarding to safeguard against zero-day, ransomware, phishing, and targeted attacks, and monitor protection status in real-time within SuperOps. ESET’s AI-native LiveSense security stack is incorporated within the endpoint product.
TeamViewer Users Get Integrated Access To Malwarebytes
Through a new partnership, Malwarebytes’ ThreatDown EDR and MDR is now available within TeamViewer‘s Remote Management Console.
“Through this partnership, we are providing our customers with an unprecedented level of security integrated directly into their remote management workflows,” said Frank Ziarno, vice president of product management at TeamViewer, in a press statement. “Customers can now enjoy seamless, secure remote access while leveraging top-tier ThreatDown security solutions and expert services to stay protected against the broad spectrum of modern cyber threats.”
Distribution
Pax8 Marketplace Gains ConnectWise MDR and Red Sift
ConnectWise’s Managed Detection and Response (MDR) solution is now available in the Pax8 Marketplace. ConnectWise said it will unveil additional details at IT Nation Connect, taking place November 6-8. Axcient and SkyKick, which ConnectWise recently acquired, are already available in the Pax8 Marketplace.
“This partnership represents a major milestone,” said Chris Timms, SVP and GM of ecosystems at ConnectWise, in a press statement. “We are excited to share more details at the IT Nation Connect event in November.”
In addition, Red Sift‘s OnDMARC, Certificates, and Brand Trust are also new to the Pax8 Marketplace.
The Red Sift portfolio delivers AI-driven, real-time automation for the discovery and management of DMARC, certificate configuration and remediation, and brand impersonation.
“Our partnership with Pax8 showcases a significant milestone in our mission to bring best-in-class cybersecurity solutions to MSPs, with threat actors becoming increasingly savvy,” said Rahul Powar, CEO and co-Founder of Red Sift, in a press statement. “Our solutions enable providers and their clients to effectively and efficiently secure email and certificates while protecting against brand impersonation.”
Via the marketplace, Red Sift offers customized storefronts, creative application bundles, and personalized services to clients. In addition, MSPs can integrate Red Sift applications, such as Red Sift OnDMARC or Red Sift Brand Trust with existing Pax8 business for centralized reporting, invoicing, and billing – all in one place.
NUSO Partners With Jenne
NUSO’s Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions are now available through Jenne’s channel network in North America.
By the Numbers
AI Is Saving Employees’ Time – But How Are They Using Those Extra Hours?
The Adecco Group‘s annual Global Workforce of the Future survey of 35,000 workers in 27 leading economies found that workers using AI are saving an hour a day, on average. Notably, though, a fifth of users said the technology was saving them as many as 2 hours a day, and 5% are saving 3-4 hours each day. In tech, the research found that workers saved an average of 66 minutes a day.
What are workers doing with that extra time? Twenty-eight percent say they putting it toward more creative work, 26% say AI has allowed them to spend more time on strategic thinking, and 27% say AI has helped them achieve a better work/life balance.
Not all workers are using AI for productivity gains, however, with 23% of users saying that they were tackling the same workload and 21% said they are spending more time on personal activities.
And while 13% of workers said they have lost their job due to AI and 40% expressed concerns about long-term job security, 51% of workers agree that AI skills expand their job opportunities and 46% agree that AI has given them more opportunities to learn skills and progress in their jobs.
MSP M&As
Netrio, an IT managed services and solution provider, and Success Computer Consulting, a Minneapolis-based managed services and security firm, are merging. Erik Thorsell founded Success Computer Consulting in 1992. Shane Hanes founded Netrio in 2015. According to a company spokesperson, both brands will co-exist for the time being. They will be making additional announcements regarding leadership in the near future. FOCUS Investment Banking served as financial advisor to SUCCESS Computer Consulting. Q Advisors served as financial advisor to NETRIO on this transaction.
Xerox Holdings Corporation has agreed to acquire ITsavvy, an Oak Brook, Illinois-based MSP, for $400 million. The transaction is expected to close during the fourth quarter of 2024. ITsavvy is a portfolio company of GenNx360 Capital Partners, a New York-based private equity firm. This acquisition is part of Xerox’s commitment to expand its IT Services business,
