This week, OpenAI, the makers of ChatGPT, announced “ChatGPT Enterprise,” an upgraded version of the ubiquitous chatbot tool specifically designed for businesses.
According to the announcement on OpenAI’s website, the new offering adds “enterprise-grade” privacy and data analysis capabilities above the broadly accessible ChatGPT, as well as enhanced performance and customization options.
That puts ChatGPT Enterprise on par, feature-wise, with Bing Chat Enterprise, Microsoft’s new take on an enterprise-oriented chatbot service, according to Tech Crunch.
The announcement from OpenAI comes amid major concerns from business owners about the issues of data security and privacy, with many fearing that proprietary information is all too often being “dropped” constantly and without care into ChatGPT by unassuming workers.
With the ChatGPT boom this year, employees across sectors have quickly begun using the bot for myriad tasks, with OpenAI reporting that employees from over 80% of Fortune 500 companies have used ChatGPT since it launched publicly late last year, according to a report by CNN.
In their announcement, OpenAI tackled this concern by emphasizing that it will NOT utilize business data sent to ChatGPT Enterprise and that all conversations with ChatGPT Enterprise are encrypted.
“We believe AI can assist and elevate every aspect of our working lives and make teams more creative and productive,” writes OpenAI in the blog post.
The announcement comes even as overall usage of ChatGPT has dropped by 9.7% globally over the summer months, with some questioning the tech maker’s overall prospects of profitability.
But that hasn’t stopped major businesses like Block, Canva, Carlyle, the Estée Lauder Companies, PwC and Zapier from quickly adopting the ChatGPT Enterprise feature for their businesses.
So, how big of an impact could the latest iteration of ChatGPT have on MSPs and other similar small and large-scale businesses?
The upgrades to ChatGPT Enterprise are numerous, with unlimited access to features such as Advanced Data Analysis, which allows ChatGPT to do things like actively analyze data, create charts, solve math problems and more, including analyzing and parsing data from uploaded files.
“For example, given a prompt like, ‘Tell me what’s interesting about this data,’ ChatGPT’s Advanced Data Analysis capability can look through the data – financial, health or location information, for example – to generate insights,” writes Kyle Wiggers of Tech Crunch.
“ChatGPT Enterprise has cut down research time by an average of an hour per day, increasing productivity for people on our team,” says Jorge Zuniga, Head of Data Systems and Integrations at Asana. “It’s been a powerful tool that has accelerated testing hypotheses and improving our internal systems.”
Touting their upgrade, OpenAI declared in their post: “Today marks another step towards an AI assistant for work that helps with any task, is customized for your organization, and that protects your company data.”
Mike Chaput, a 2023 MSP Success Titan Of The Industry, has a slightly different take. The president and CEO of Endsight understands the value of his workforce and says he sometimes even refers to Endsight as a farm company, where they develop talent from the ground up and create superstars.
“At this point I am bullish on the long-term ability for AI in our industry, but not super bullish on it,” Chaput told TMT founder Robin Robins.
“I think it’s going to affect the middle layer of our technical talent. I don’t think AI is going to be able to replace the experts,” Chatput says. “But, let’s say by 2028, maybe AI will be significantly better than it is now. However, my thinking is to wait until things get mature and it starts to become standard, then adopt it, because otherwise you’ll be chasing your tail.”
