5 Tools For MSPs To Increase Customer Satisfaction & Drive Growth

Customer Thermometer: In today’s ultracompetitive MSP market, customer satisfaction is more important than ever to ensure your customer retention. Consider implementing Customer Thermometer, a one-click customer feedback solution with PSA and Help Desk integrations that specifically support MSPs. By sourcing feedback directly from tickets sent in emails, Customer Thermometer can provide real-time, trackable feedback that you can use to rescue at-risk customers, drive down churn, motivate agents and technicians, and delight your clients.

Compliance Manager by RapidFire Tools: Almost every client you serve is subject to at least one set of security or privacy rules. Take the pain and misery out of compliance by deploying Compliance Manager, a purpose built,role-based compliance process automation platform. It combines a wizard-driven workflow engine, automated network and computer data discovery, a web-based management portal, a built-in compliance document generator, and archiving. Your clients will breathe a huge sigh of relief, and you’ll boost your recurring revenue with a profitable add-on service.

BrightGauge: Drive your business growth and eliminate data silos with real-time dashboards, automated reporting, and goal management. BrightGauge allows you to stay on top of your business data with a single glance to see the metrics you’re looking for. BrightGauge connects with PSA, RMM, financials, and other popular business solutions to allow you to see all your important data in one easy-to-access place. Data is displayed together on dashboards and can easily be converted to custom executive client reports.

SpamTitan by Titan HQ: Protect your customers from spam and malware without having to maintain servers or infrastructure in-house. SpamTitan for Service Providers is a private cloud-based anti-spam solution with a range of features designed specifically for MSPs that offer anti-spam services to their customers. You can rebrand SpamTitan or simply fold it invisibly into your service offering. Plus, it boasts one of the best catch rates in the market, delivering a spam detection rate of 99.9%.

Privatise Business VPN by Appstrator:  Provide a unique, scalable online encryption solution for your clients. As SMBs try to firm up their cybersecurity and online encryption defenses, many turn to MSPs that resell VPN solutions for help. Privatise Business VPN is an internet privacy protection tool developed specifically to meet the needs of small- and medium-sized businesses. It allows SMBs to manage their privacy requirements from a central portal rather than relying on individual employees to deploy solutions themselves, ensuring that devices and employees are protected at all times from intrusion, interference, and cybercriminals.

MSP Success Magazine is a print and digital publication dedicated to helping the CEOs and owners of managed IT services businesses build strong, profitable, growth-oriented businesses. Written and published by Robin Robins, founder of Technology Marketing Toolkit, this magazine is uniquely focused on the topics of marketing, client-acquisition, sales, profitability, leadership and personal development.



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