In a move that signals a fundamental shift in the IT landscape, Kaseya CEO Rania Succar took the stage at Kaseya Connect Global on Tuesday to introduce the industry’s first agentic IT management platform.
Powered by the newly debuted Kaseya Intelligence engine, the platform represents an evolution beyond traditional “copilots.” While the broader tech industry has focused on AI assistants that offer suggestions for humans to act upon, Kaseya’s new architecture introduces an execution layer capable of autonomously triaging tickets, containing security threats, and verifying backup recovery without manual intervention.
The Engine: 20 Years of Real-World Data
Kaseya Intelligence is best described as an engine designed to unify data and automate workflows across the entire Kaseya ecosystem. Unlike general-purpose AI products, which are often built on partial data and produce generic, sometimes inaccurate guidance, Kaseya’s engine is built on two decades of proprietary, real-world MSP data.
The repository includes more than 1 billion help desk tickets, 3 exabytes of backup data, and 17 million managed endpoints.
This anonymized and aggregated dataset provides the system with the context necessary to recognize patterns, understand outcomes, and act based on what has proven effective in real-world scenarios.
The Architecture of Autonomy
To move from “recommendation” to “action,” Kaseya Intelligence is built on three critical pillars:
- A unified data layer ingests data and connects signals across the platform, linking users, devices, and organizations into a single, contextual system.
- A unified API layer connects systems and enables coordinated actions. This allows the platform to not just surface insights but also act on them. When anomalies are detected, cross-product workflows trigger automatically, isolating issues to remediate threats before they escalate.
- A unified AI layer applies intelligence to the data and connections and assesses what’s happening. It then determines what matters and executes work across systems in real time.
These components are backed by a trust layer that ensures every action is secure, governed, and transparent. Together, they create something fundamentally new: an autonomous IT offering that actively runs IT operations. In this first phase, AI is tackling repetitive, high-volume tasks and reducing human intervention.
AI is evolving from sitting alongside tools to being embedded directly within them; from assisting humans to augmenting—and in some cases executing—entire workflows.
For MSPs, this transition to “agentic IT” shifts the focus from activity-based metrics to proactive stability. In this new environment, systems are designed to resolve issues before they occur, allowing partners to scale their operations without increasing headcount.
Key Product Announcements from Connect Global
Kaseya Intelligence is fundamental to three major releases also announced at Kaseya Connect:
Agentic Digital Specialists
Kaseya introduced AI-driven Digital Specialists designed to handle high-volume, repetitive tasks. Powered by Kaseya Intelligence, the Ticket Triage Digital Specialist uses AI to categorize and route incoming IT requests. Early testers, such as Koos Ligtenberg of Advisor ICT, noted that the tool could eliminate up to 80% of categorization errors.
The Ticket Triage Digital Specialist is available now for Autotask Ultimate customers. Additional Digital Specialists for IT operations, cybersecurity, and cyber resilience are expected to follow.
Unified Cyber Resilience
Kaseya has consolidated on-prem, SaaS, endpoint, and cloud backup into a single integrated portal to manage recovery across disconnected vendors. Powered by Kaseya Intelligence, the Unified Cyber Resilience Portal delivers actionable insights through connected workflows and intelligent prioritization, AI-driven screenshot verification with greater than 99.9% accuracy, and compliance coverage that includes FIPS capabilities and FedRAMP readiness.
Backup coverage extends to cloud and virtualization. Azure Files support is now generally available, extending Azure VM protection to file shares and unstructured data. Agentless Hyper-V backup is expected to be available in June 2026, protecting virtual machines without individual agents to deploy or maintain.
Kaseya SIEM
Kaseya SIEM is now generally available. This security information and event management (SIEM) solution delivers enterprise-grade security operations with less complexity than traditional SIEM platforms.
It unifies telemetry across endpoint, network, cloud, identity, and email, correlating signals from more than 60 data sources to detect and respond to threats across the full attack surface.
Unlike traditional SIEM solutions that require dedicated security engineers, Kaseya SIEM provides enterprise-grade detection without requiring enterprise-grade staffing. Cross-surface correlation shows technicians the full attack picture in a single interface. Automated response contains threats in minutes, acting across systems instead of bouncing alerts back to a human.
Tunable detection cuts noise, and 400-day log retention covers compliance out of the box. Kaseya also offers a 24/7 team of real security experts, accelerated by Kaseya Intelligence, to deliver dedicated SOC coverage.
Innovation through Kaseya Intelligence
With over 100 new features delivered in the past 90 days, Kaseya is committed to accelerating its pace of innovation. The embedded Kaseya Intelligence engine will continue to power new capabilities across IT operations, cybersecurity, and cyber resilience—transforming from tools that inform, to a platform that acts.
For more on the ever changing world of AI, check out AI Moving at Mach Speed: A Timeline of the Last Few Years to take a look at how much AI has evolved.
