Cameron Tousley wants MSP partners to be “wowed” by every member of their team at ESET, from sales engineers and solution architects, to support and account management. “We’re really serious about security, but we want to give a good client experience,” says the director of MSP sales channel with ESET. “Whatever it is that you need as a partner to go to market, we’ve got somebody for you.”
He adds, “As the market gets more complex, you need somebody in your corner that’s going to help you navigate it.” (For insights and cybersecurity news from the ESET security community that is available to everyone, not just partners, see WeLiveSecurity.)
Founded in Slovakia, with U.S. headquarters in San Diego, ESET has been in the threat hunting and threat intelligence business for more than 30 years. The cybersecurity company entered the MSP market in 2012, and Tousley has been heading up that segment since 2015.
The company leaned into the MSP space even more this March, with the launch of ESET MDR (managed detection and response) for MSPs at ESET World 2025 in Las Vegas. Tousley says ESET’s speed of detection and response is what sets its MDR apart. “We have a global SOC, we have a local SOC, and that allows us to do a lot of this at scale very fast for our MSPs.”
In this edition of Partner Playbook, Tousley tells Tonya Gentry of MSP Success/Big Red Media why ESET believes every MSP should be talking with clients about the need for MDR. He also details the feature-rich benefits of their partner program, offers a peek at what’s ahead on the roadmap, and provides an inside look at ESET’s culture and people who are all committed to “changing the world from a digital protection standpoint.” Check out the conversation below.
