Groundhog Day is this weekend, February 2, and if you’re a fan of the movie Groundhog Day starring Bill Murray, it’s a great time to rewatch this classic. Fortunately for MSPs, life in the channel will never leave you in a time warp, doomed to relive the same day over and over again until you get it right, like Murray’s character Phil the weatherman. That’s because every week channel vendors are rolling out new solutions and innovations to help you get your service and solutions right for your customers. In addition to our in-depth coverage of this week’s news from NinjaOne, JumpCloud, and Gradient MSP, we’ve rounded up some other announcements, acquisitions, and AI adoption data you don’t want to miss. Happy reading!
Products & Services
N-able Launches AI-Powered Developer Portal to Accelerate API Integrations
N-able, an IT management platform company, launched the N-able Developer Portal to accelerate API integrations by automating development tasks and the ability to create custom solutions. In addition, the portal enables MSPs to connect rapidly with N-able’s Technology Alliance Program (TAP) partners.
“This is your new AI assistant to help you automate at scale, to integrate seamlessly with N-able APIs, and take your IT and security services to new levels of efficiency and success,” stated Nicole Reineke, distinguished product manager for AI strategy at N-able. “The N-able Developer Portal takes our open Ecoverse to another level. As I’ve been sharing its possibilities with our partners, my consistent message has been that whether you’re looking to enhance service delivery or create custom scripts, this portal isn’t a one-size fits all; it’s truly built with you and your unique needs in mind.”
Core features of the developer portal include interactive documentation; AI search and discovery; AI-suggested scripts and solutions based on user input and requirements; API references that provide clarity and precision across endpoints and the parameter; dynamic code previews that support 20+ languages, including Go, Shell, and JSON; and over 200 built-in, automated scripts.
All N-able partners can access the Developer Portal by visiting developer.n-able.com.
Barracuda Offers New Pricing Plans and Free Onboarding for Email Protection
Barracuda Networks unveiled advancements to Barracuda Email Protection, including flexible deployment options, enhanced security capabilities, new pricing plans, and free onboarding.
With the new deployment options, organizations can deploy Barracuda Email Protection in-line, either with or without modifying their mail exchange (MX) records, or through API integration.
In addition, Barracuda now monitors both internal and outbound email activity to detect early signs of phishing and suspicious behavior, providing organizations with an additional layer of defense against account takeover. By analyzing all email traffic, Barracuda enables faster detection of potential threats and proactively alerts administrators, empowering them to take instant action and neutralize risks before they escalate.
Barracuda has also rolled out what it’s calling “value-driven plans.” Now, organizations can access all the essential layers of email security—prevention, detection, automated incident response, and email authentication—in new value-driven plans that provide full protection at prices that fit their needs. Every plan includes these core security components as standard.
Finally, Barracuda is offering complimentary onboarding and setup support.
SuperOps Receives $25M in Fundraising
RMM/PSA platform vendor SuperOps announced it has raised $25 million in Series C funding, led by March Capital with participation from existing investors Addition and Z47. This brings SuperOps’ total funding to $54.4 million.
SuperOps said it plans to use the new funding to expand its AI research and development, scale its offerings for mid-market and enterprise MSPs, and further extend its global reach. Last year, the company unveiled Monica, a hyper-contextual AI guide that analyzes the MSP’s dataset to deliver personalized insights, automate routine workflows, and accelerate decision-making.
The company also announced it is moving beyond the MSP market to deliver its endpoint management tool to IT departments. Syncro made a similar move earlier in the month.
CompTIA Launches New Learning Resource to Build AI Readiness
CompTIA, Inc., the training and certifications business of the now renamed Global Technology Industry Association that was acquired last year, announced the release of CompTIA AI Essentials. The new resource equips learners with a foundational understanding of AI concepts, tools, and techniques essential to today’s technology-driven workplace.
“CompTIA AI Essentials is tailored to help learners of all backgrounds master the fundamentals of AI,” said Katie Hoenicke, senior vice president of product development at CompTIA, in a press statement. “IT professionals, workers looking to progress from digitally literate to digitally fluent, students and others can learn how to work with and leverage AI in any job role and at any career level.”
AI ranks as the number one skills development focus area for active job seekers, according to new CompTIA research.
For organizations, CompTIA AI Essentials can educate employees on how to leverage AI in their respective job roles to move faster, do more with less, and understand the legal and ethical use of generative AI to minimize risk.
CompTIA said it will launch additional courses in the Essentials Series in the coming weeks.
M&A – MSPs
CyberlinkASP Expands Managed IT Services with Acquisition of Cosentus’ MSP Division
CyberlinkASP, which provides of advanced cloud and managed IT solutions for SMBs, acquired the MSP business from Cosentus Holdings, strengthening CyberlinkASP’s presence in the central U.S. and enhancing its ability to deliver solutions tailored to both hosted cloud infrastructure and on-premise network environments.
By integrating the assets and expertise of Cosentus’ MSP division, CyberlinkASP now offers a broader range of services, including remote monitoring and management, endpoint security, network management, email management, and device lifecycle management.
“This transaction represents a significant step in our journey to provide cutting-edge IT solutions that meet the evolving needs of our clients,” said Chris Lantrip, CyberlinkASP’s CEO, in a press statement. “With the addition of offices in Billings, Montana, and Springfield, Missouri, we are poised to serve our customers better and expand our reach into new markets.”
Distribution/Marketplaces
TD SYNNEX’s Digital Bridge Aims to Simplify Integrations
TD SYNNEX introduced the initial phase of the TD SYNNEX Digital Bridge with Microsoft Teams Plugin, now available to customers in North America. This is the first plugin available as part of the new TD SYNNEX Digital Bridge solution, a marketplace of prebuilt integrations being designed to remove complexity and connect partners’ existing systems directly to TD SYNNEX. According to the distributor, the marketplace will provide real-time information that will enable faster, automated workflows that can reduce costs and increase efficiency.
“TD SYNNEX Digital Bridge is a powerful solution that will democratize integrations for our partners of all sizes and reduce the friction between highly used business applications, ultimately making it easier for our partners to connect, automate, and grow,” said Nate Herz, SVP of business operations for North America, in a press statement. “We developed and refined this offering through critical collaboration with members of CommunitySolv who have given us valuable input on their digital customer experience and ways we can streamline their operations for increased mutual efficiency.”
The Microsoft Teams Plugin provides partners with real-time access to essential data and seamless connectivity to their TD SYNNEX account teams—all from within their own systems. This new plugin delivers real-time updates on inventory, pricing, and promotions. It eliminates the need to toggle between systems, making it easier for partners to collaborate, make informed decisions, and manage workflows in one familiar environment. Future enhancements include advanced order tracking, detailed summaries, and logistics insights.
Meter Available via AVANT
Meter’s end-to-end networking solutions are now available as part of the AVANT line card. “We are excited to welcome Meter into our portfolio as a solution that integrates networking hardware, software, and operations into a single, unified stack that’s delivered at no upfront cost to our users. We look forward to working closely with Meter to bring their networks to a wider customer base.” said Chip Hoisington, AVANT vice president of engineering, in a press statement.
Integrations & Partnerships
NUSO and Wavecrest Integrate Solutions
NUSO, provider of cloud communication solutions, and Wavecrest, a developer of managed voice and messaging services, have entered a strategic partnership to expand global cloud calling capabilities. As part of the agreement, NUSO will integrate Wavecrest’s network Edge technology into its global platform, delivering enhanced international voice services and robust call management.
“This partnership allows us to expand our international voice services for contact center and unified communications customers, while enhancing platforms like Microsoft Teams, Zoom, and Webex calling,” said Matt Siemens, CEO of NUSO, in a press statement. “The integration of Wavecrest’s Edge technology strengthens NUSO’s cloud services, providing a level of call control and management that empowers us to better support our expanding global customer base.”
SuperOps’ RMM Platform Integrates with Sophos’ Cybersecurity Solutions
SuperOps is adding support for Sophos’ portfolio of cybersecurity solutions into its RMM platform. “By combining SuperOps’ cutting-edge IT management platform with Sophos’ industry-leading cybersecurity solutions, we are delivering a powerful toolset that simplifies operations and strengthens defenses,” said Arvind Parthiban, CEO and co-founder of SuperOps, in a press statement. “Together, we are enabling MSPs to protect their clients in a world of ever-evolving cyber threats.”
By the Numbers
Notable Gap Between “AI Curious” and “AI Mature”
The inaugural AI Readiness survey from ePlus, an IT solutions and services provider, shows that the AI journey is still in very early stages, with 42% of IT professionals surveyed identifying themselves as “AI curious” and 28% noting they are “AI ready.” What’s more, only 24% of tech leaders consider themselves to be “AI mature.”
According to the survey, skills gaps (41.8%), cost (38.8%), and security (35.8%) emerged as the top challenges regarding AI adoption.
But IT professionals are looking ahead, with 74.8% of respondents planning to implement GenAI in the next 12 months. However, regulation concerns remain. A majority of organizations (78.2%) say they are only somewhat (46%) to moderately (32.2%) confident in their ability to regulate access to and governance of GenAI applications.
The survey also reveals the need for a solid data strategy. Top data concerns include data quality (61%), data security (54.5%), and data governance (52%),
