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Mastering Client Conversations: Strategies for Handling 4 Manipulative Personality Types
This article was written by guest contributor Christopher Voss. Voss is the CEO of The Black Swan Group, a firm that solves business negotiation problems with hostage negotiation strategies. Difficult conversations are … difficult. There’s no getting around it. Whether you’re discussing a price increase with an existing client, a new sales proposal with a…
The Identity Ceiling
6 conversations to have with clients before budget season
Pre- and post-sale lessons from an MSP founder
Your 40% show rate isn’t a mystery—it’s a process problem
Peer groups: The difference between accountability and networking
Cyber insurance requirements are quietly reshaping MSP security packages
Your business plan isn’t for the bank. It’s for your team.
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