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What The CrowdStrike Incident Taught One MSP About Preparedness and Relationships
When last Friday’s CrowdStrike update caused a massive IT outage, Neal Juern’s day started like many other MSPs’ that day—a scramble to help customers get their systems back up and running. Thanks to a solid incident response (IR) plan, some creative thinking, and a key vendor relationship, the MSP had most of its affected customers…
Your 40% show rate isn’t a mystery—it’s a process problem
Peer groups: The difference between accountability and networking
Cyber insurance requirements are quietly reshaping MSP security packages
Your business plan isn’t for the bank. It’s for your team.
Why the most successful MSP leaders rarely grow alone
Building SOPs that survive employee turnover
The new decision maker
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