If you were at DattoCon 2025 and visited the Kaseya Community Lounge, you got a preview of what’s ahead as Kaseya leans heavily into its community focus, driven by CEO Rania Succar.
With ambitious plans for a reimagined digital community and more in-person opportunities to engage with MSP peers and Kaseya product leaders in relaxed settings, the company aims to “give Kaseya customers a place to connect and have a voice within the community,” says Holly Pateman, SVP of Community for Kaseya. “One of our top focus areas is engaging with and listening to our community.”
New Digital Community
In January, Kaseya will launch a brand-new digital community for its 50,000 customers and 500,000+ users. “The new platform is going to bring our community together from all different corners—different products, different profiles, different locations around the world. The heartbeat of our community is our customers—our community members—and we want to build the most valuable digital community in our space for them, to engage and learn from one another,” Pateman says.
The digital platform will provide access to industry insights, assets and tools, MSP thought leadership, training, a federated search for the Kaseya knowledge base, and more.
The community will also offer better ease of use, more members, and more resources, says Dan Tomaszewski, EVP of Channel for Kaseya. “We’re going to gamify it further to offer perks, fun giveaways, and other elements that foster collaboration.”
“One of the richest aspects will be a robust product ideas portal,” Pateman adds. “Nobody knows our products better than our customers, and we are laser focused on listening and delivering what they want.” Users will be able to submit and vote on ideas, with the top vote-getters added to the roadmap. “Our customers will 100% be influencing our roadmap.”
There will also be product-specific communities within the larger platform, with forums, tailored content, and interactive initiatives like live Ask-Me-Anything (AMA) sessions. “That’s for our customers to cut through the noise and have meaningful, collaborative conversations around the tools they own and use,” Tomaszewski says.
In addition, the platform will serve as a hub for seasonal product releases. “This will be a go-to destination for Kaseya customers to stay informed about what just launched and what’s coming across our portfolio,” Pateman says. It will also provide a direct channel for Kaseya leadership to share news and updates.
Finally, Pateman notes that the community will build on existing peer voices. “We already have powerful, active contributors in our current community. The relaunch will give them a bigger platform while helping newer users connect, learn, and grow their own presence within the community.”
More In-Person Opportunities to Connect
Expect to see more of what Kaseya piloted at DattoCon—like the Community Lounge—at global conferences such as Kaseya Connect and at regional events, including the upcoming Kaseya Summit on Security and Compliance on November 13 in Philadelphia.
At DattoCon, Kaseya hosted live AMA sessions with product leaders for Autotask, Datto RMM, IT Glue, Datto EDR, and Datto Backup.
“These were really successful because customers want direct access to our product managers, and we wanted to provide transparent, open conversations,” Pateman says.
Kaseya also recently piloted an online AMA for Autotask, available to view here. “This is something we want to extend across multiple products on a regular basis, so users can connect with product managers and keep conversations flowing year-round—even when we can’t meet in person,” Pateman says.
Sharing Success via Community
Kaseya plans to keep its momentum going.
“Our customers can expect to see much more community presence—both digitally and in person—in the weeks and months ahead,” Pateman says.
Tomaszewski adds that the community vibe at DattoCon was palpable and will only grow. “I’m seeing more people connecting with peers they wouldn’t normally meet and building relationships,” he says. “When MSPs share stories of successes and hurdles, we all win.”
He concludes: “The biggest question I ask our customers is, what does success look like for you? We have many ways to help you achieve that, but first we need to engage and understand. That’s how we can be a true partner in your success.”
